Swain and Rands have been very easy and pleasant to deal with. From pre-sales to tradesmen to customer service, they are always extremely courteous and friendly. It has been a true revelation compared to other builders as there is no need to manage them or persuade them to turn up, they just get on with delivering what they promised in as efficient a manner as you could possibly expect! Ultimately, I am very pleased with the end result and the manner in which it was delivered. I wouldn’t hesitate to recommend them to others.