Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible following the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact us on 0333 241 3209 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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Opening Hours

Monday 9am-5pm
Tuesday 9am-5pm
Wednesday 9am-5pm
Thursday 9am-5pm
Friday 9am-5pm
Saturday Closed
Sunday Closed

Swain & Rands Ltd

17 Gillam Rd, Bournemouth BH10 6BW

Company No. 7674425: VAT No: 131557332.

Telephone: 01202536422